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Our Commitment to You

Our unwavering commitment to customer service, core belief in Attention to Detail, and use of the highest grade roofing materials and installation techniques set us apart from the competition. This approach extends to all aspects of our business and we encourage our customers to learn a bit more about how we do things.

To Customer Service:

Here at At Your Service, we believe that every project is unique, and without strict attention to detail you may not get the results you’re looking for. That is why from our first interaction until the last nail is placed on your roof, we pride ourselves on crystal clear communication to make sure we are always on the same page and striving to meet your expectations. Our sales team is well versed, trained, and gifted to provide you with a hassle-free experience. .

To Installation:

When we build a roof, we build Complete Roof Systems. There are roughly a dozen different components to a roof system. These components are designed and engineered to work in conjunction with each other to provide a complete roof system that is far more than the sum of its parts. Any component that does not perform as designed results in a lesser quality roof system as a whole. That is why we are committed to using top-end Owens Corning materials and never mix and match different roof components. Our roof systems are installed with the same attention to detail that we pride ourselves on throughout the entire company. This means we are constantly training and educating our crews to be sure we are meeting and surpassing local building codes as well as Owens Corning’s shingle installation specifications. Simply put, we build quality roofs!

To Materials:

As a roofing company, we are not married to any individual shingle manufacturer. However, our customers rely on us to provide expert opinions on roofing materials in order to help them make an informed, educated decision. This is a responsibility we don’t take lightly. With more than 15 years in business and over 25 years of industry experience, we’ve seen plenty of things come and go. Some have stood the test of time while others have not. Through all the changes, one manufacturer has stood out among the rest.

We believe that Owens Corning is absolutely the top shingle manufacturer available today. Not only are they an American company (unlike some of their competitors), but the shingles we use every day are made locally in Medina, OH and Brookville, IN. Owens Corning has patented technology (link to Duration Shingles?) that has truly advanced the performance of asphalt shingles. They have been in business since 1938 and invented the fiberglass used as a base in all shingles, not just Owens Corning products. They are a true industry leader and we recommend their products to all our customers as a total roof system.

To Sales

Our sales representatives are trained to provide a hassle-free, no-pressure sales experience. Our goal is to provide our customers with detailed information about the state and condition of their roof, explain all possible options, discuss probable outcomes of those options, and help our customers make the decision that is best for them and suit their own personal situation. Every customer has different needs, wants, and desires. Their personal situation, budget, and schedule all factor into the decision-making process. This is why we never steer or “sell” the customer. Our sales representatives simply inform, discuss, and help our customers process their own decisions. There’s no secret to our sales process, it’s simply the way we would want to be treated.