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Experience counts!

If you’ve suffered from storm damage and are now looking to your homeowner’s insurance for help, you’ll find that it may not be an easy road to navigate on your own. Since 2005 we’ve informed thousands of homeowners of the options they have when wind or hail leaves its mark on your home’s roof and exterior.

Just as every roof is unique, so is every insurance claim. It is important to have an experienced professional by your side, helping navigate the process.

We aim to be transparent from the beginning and as a team, we help you from start to finish.

While the insurance process is unique to each homeowner and each situation, a standard overview of the insurance claim process is as follows.

Assessment

Our team of experienced and trained Field Techs can access the roof and assess the roof surfaces for storm-related damages. These damages include:

  • Damage from high winds resulting in missing or detached shingles as well as “creased” shingles. Creased shingles are a result of high winds breaking the shingle’s sealant strip and lifting the shingle upwards along the upward shingle. This creases the shingle much like a piece of paper is creased. Over time these shingles will flap in the wind, weakening the shingle along the crease line until it finally tears away.
  • Damage from hail impacts that result in a loss of granules and exposure of the asphalt and fiberglass mat of the shingle to harmful UV rays. Widespread hail damage can shorten the life expectancy of the roof. Hail also damages metal roof components such as flashings, vents, valleys, and chimney caps.
  • Damage to shingles from falling trees, limbs, and branches. As trees drop these items they can puncture the roof or drag along the roof resulting in heavy granule loss to the shingles.

Our Field Techs document these damages extensively and provide a detailed roof inspection report for review by our customers and their sales representative.

Damage Review

Our experienced and trained sales representatives will be available to meet and review the damages found. They will then explain your options such as repairs, replacements, or an insurance claim if warranted. It is at this point where we strive to inform our customers in the greatest detail possible of their options, the likely outcomes of those options, and help you decide on the best course of action for your personal situation. We are careful to never steer or “sell” a customer. We want what is best for you, our customers, and arm you with the knowledge needed to make the best decision for you and your home.

Meet Adjuster

As long as we are notified of your insurance company’s time and date for their adjuster to inspect the property, we will make every effort possible to be there to use our knowledge and experience on your behalf. Our job at that meeting is simple: to assist the adjuster in any way necessary and to point out any damages that were possibly overlooked. We never act in any manner that would be rude or unprofessional towards our customer or their adjuster. We understand that your adjuster is simply there to do their job and we simply offer any assistance they request.

Scope of Work

Next, we work directly with our customer and their insurance company to create an accurate and reasonable scope of work. Often this is referred to as “supplements” simply meaning any additions to the original scope of work. This process can be time-consuming, however, we will always work quickly and diligently and never communicate with your insurance company without our customer’s consent and knowledge. Once a scope of work has been agreed to by our customer, a contract can be signed, options chosen, and work can be scheduled to be performed.